We take pride in our customer service standards and always try to celebrate when our staff is recognized for going above and beyond. Recently a customer of our Lolli and Pops MSP store, Michael Sherlock, took to his blog to write about one of our rock stars, Alex Kovelan.
Michael wrote, “Today I saw a Master in play. At a small store. Selling candy. In an airport.
I’ve walked by Lolli & Pops many times and never gone in. Alex greeted me immediately while finishing a transaction with another customer. By that time I already had a few things in hand.
Looking for a bag to get some bulk candies, the sign indicated a flat fee regardless of weight. What?!
Alex confirmed this while complimenting me on my choice of candy. “You can squeeze so much in those bags with gummies! Got for it!” I loved him even more.
While I shoved candy into my $8 bag he greeted another customer this way. “What can I help you buy today?”
Brilliant! He knew that no one would enter his store without a reason, and his confidence was inspiring.”
Check out Michael’s blog: