Airport Retail Group, LLC

Archive for February, 2019

Top 3, Two years in a row!

MSP Nice Awards are administered by the Metropolitan Airports Commission in partnership with the MSP Customer Service Action Council.  This program recognizes and rewards MSP employees who exhibit excellent customer service!

During the 2018 Celebration, our Kiehl’s employee, Galina Korinek was recognized for receiving the third highest amount of MSP Nice Awards in 2017. The 2019 MSP Nice Celebration took place Monday January 28th and again we recognized Galina for her excellent customer service!

Galina received 8 MSP Nice Awards during 2018 – the highest amount of any one employee at MSP! We are so glad to have Galina on our MSP Kiehl’s team, providing the wow customer service that Airport Retail Group and MSP are known for! Thanks Galina!

Here are a few of the customer compliments Galina received this past year:

“I first visited the Kiehl’s store at the Minneapolis airport a few months ago and bought several products based on recommendations from Galina. I was back this morning and lucky enough to have her to myself for a short bit as she addressed some skin care concerns and made product recommendations. She is incredibly knowledgeable, listens to my concerns and is one of the reasons I will continue to shop there!”

“I just wanted to share with you how your staff at the airport in Minneapolis were absolutely amazing to us today. My daughter and I walked at the store asking for some information about your products. Galina and Erica were extremely helpful and friendly. They gave us all the information we needed and showed us other products as well. Our experience was fantastic. They provided us with excellent customer service today. We will be shopping at this location again soon.” 

Airport Retail Group, LLC