Airport Retail Group, LLC

It’s Nice to be Nice

Our employee, Monica Mills, was recently awarded with an MSP Nice Award. The MSP Customer Service Action Council (CSAC) and St. Croix Airport Retail is proud to recognize Monica for her outstanding commitment to customer service at MSP.

Customer compliment: “I bought a bar at Lolli & Pops but got distracted by something and left it lying on the counter! My gate was literally across the hall so I didn’t go very far, but I didn’t realize until I got on my plane. They actually let me de-plane and run back to get it, and your worker there saw me, remembered me, had actually been waiting for me and handed my bar to me so I could run back on the plane without holding up the flight. This was at 2:30 pm on Friday, July 15, 2018. Monica was amazing–thank you for hiring amazing people!”

Beyond the lease: True partnerships between airports and concessionaires

St. Croix’s Founder and CEO, Pady Regnier was recently published in the Journal of Airport Management. Beyond the lease: True partnerships between airports and concessionaires focuses on how airports and concessionaires are naturally aligned/have a mutual goal to provide great customer service that drives traffic and higher revenue.

Check out the article here.

© Henry Stewart Publications, 2018

Lolli and Pops – WOW Customer Service

Our Lolli and Pops team celebrated spring and Easter at our MSP location over the weekend by providing free face painting to travelers on Friday and Saturday. Such a fun way to engage customers and provide WOW customer service!

MSP Nice Awards

Three of our employees recently received MSP Nice Awards for their outstanding commitment to customer service at MSP! Thank you to our wonderful employees, Tishawana Robinson, Glenda Korinek, and Galina Korinek for your commitment to providing WOW customer service!  

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Airport Retail Group, LLC