It’s Nice to be Nice
Our employee, Monica Mills, was recently awarded with an MSP Nice Award. The MSP Customer Service Action Council (CSAC) and St. Croix Airport Retail is proud to recognize Monica for her outstanding commitment to customer service at MSP.
Customer compliment: “I bought a bar at Lolli & Pops but got distracted by something and left it lying on the counter! My gate was literally across the hall so I didn’t go very far, but I didn’t realize until I got on my plane. They actually let me de-plane and run back to get it, and your worker there saw me, remembered me, had actually been waiting for me and handed my bar to me so I could run back on the plane without holding up the flight. This was at 2:30 pm on Friday, July 15, 2018. Monica was amazing–thank you for hiring amazing people!”
Award, Customer Service, MSP, MSP Nice