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Airport Retail Group, LLC
MSP Airport, LT – 3209

4300 Glumack Drive
St. Paul, MN, 55111
Ph: 952-236-6501

Tag: Customer Service

Top 3, Two years in a row!

MSP Nice Awards are administered by the Metropolitan Airports Commission in partnership with the MSP Customer Service Action Council.  This program recognizes and rewards MSP employees who exhibit excellent customer service!

During the 2018 Celebration, our Kiehl’s employee, Galina Korinek was recognized for receiving the third highest amount of MSP Nice Awards in 2017. The 2019 MSP Nice Celebration took place Monday January 28th and again we recognized Galina for her excellent customer service!

Galina received 8 MSP Nice Awards during 2018 – the highest amount of any one employee at MSP! We are so glad to have Galina on our MSP Kiehl’s team, providing the wow customer service that Airport Retail Group and MSP are known for! Thanks Galina!

Here are a few of the customer compliments Galina received this past year:

“I first visited the Kiehl’s store at the Minneapolis airport a few months ago and bought several products based on recommendations from Galina. I was back this morning and lucky enough to have her to myself for a short bit as she addressed some skin care concerns and made product recommendations. She is incredibly knowledgeable, listens to my concerns and is one of the reasons I will continue to shop there!”

“I just wanted to share with you how your staff at the airport in Minneapolis were absolutely amazing to us today. My daughter and I walked at the store asking for some information about your products. Galina and Erica were extremely helpful and friendly. They gave us all the information we needed and showed us other products as well. Our experience was fantastic. They provided us with excellent customer service today. We will be shopping at this location again soon.” 

2019 MSP Nice Celebration

On Monday, members of the ARG staff attended the 2019 celebration to honor all MSP employees that were recognized in 2018. We are proud to have 10 ARG employees that received MSP Nice awards. These individuals consistently provide WOW customer service and we are so glad they are on our team.

A special shout out to Galina Korinek, of our MSP Kiehl’s store, as she received 8 MSP Nice Awards during 2018 – the highest amount of any one employee at MSP.

New Year, New Name & New Logo

2019 brings a new name and new logo! It will be fun to have our name now associated with the first letter of the alphabet and not the Caribbean islands (even though the “St. Croix” in our former name referred to our beautiful MN St. Croix river). Now we are: Airport Retail Group, LLC (ARG). Here’s to 2019!

Minnesota Nice

Our employee, Galina Korinek, was recently awarded with an MSP Nice Award. The MSP Customer Service Action Council (CSAC) and St. Croix Airport Retail is proud to recognize Monica for her outstanding commitment to customer service at MSP.

Customer compliment: “I am writing to let you know that I had an amazing experience at the Kiehl’s store in the MSP airport!! I was flying home to Connecticut for my mom’s birthday and had a few hours during my layover. I was wandering around the shops and decided to stop in Kiehl’s. I asked the store associate Galina for help to recommend something for my mom as a gift. For years, my mom has used the same routine from Lancôme and had recently told me that she wanted to try out something new. Galina went above and beyond to accommodate my request – she asked details about my mom’s preferences and skin type. She was extremely knowledgeable and personable! The overnight care set she recommended was perfect!! Thank you so much to Galina for helping me pick out a gift for my mom – she loves her new skincare routine.”

Would you like some Gummy Bears with that?

We take pride in our customer service standards and always try to celebrate when our staff is recognized for going above and beyond. Recently a customer of our Lolli and Pops MSP store, Michael Sherlock, took to his blog to write about one of our rock stars, Alex Kovelan.

Michael wrote, “Today I saw a Master in play. At a small store. Selling candy. In an airport.

I’ve walked by Lolli & Pops many times and never gone in. Alex greeted me immediately while finishing a transaction with another customer. By that time I already had a few things in hand.

Looking for a bag to get some bulk candies, the sign indicated a flat fee regardless of weight. What?!

Alex confirmed this while complimenting me on my choice of candy. “You can squeeze so much in those bags with gummies! Got for it!” I loved him even more.

While I shoved candy into my $8 bag he greeted another customer this way. “What can I help you buy today?”

Brilliant! He knew that no one would enter his store without a reason, and his confidence was inspiring.”


Check out Michael’s blog: